We’re The Living Room – a family-run, customer-led, boutique letting agency with a distinct difference. We believe in offering the best service possible to all of our clients – ranging from landlords to tenants and even our trades. You have a choice – and our service is designed to show you that we never forget that.
Quirky, unique offices based in Swansea, Cardiff and Manchester. Knowledgeable, down-to-earth staff ready to answer any and all of your queries. 24/7 telephone support to all tenants in case of emergencies. Spacious seven seater cars providing chauffeur service to prospective tenants on regular and late viewings. Intuitive, streamlined, user friendly website designed and built with our clients in mind.
Customer service. Having been on the other side of the coin, we understand what sort of customer service we would like and felt that there was a niche in the market for a truly all-encompassing landlord service. Letting or selling your home is not just a job for us, and becoming one of our landlords means joining The Living Room’s family. Blood, sweat and tears will go into making sure that your trusted property is rented year upon year.
“One of three directors at The Living Room, Colin primarily deals with the accounts side of the business – ensuring that our landlords and trades are paid promptly. A master of technology, you’ll often see him diving head first into any IT issues that arise keeping the company running smoothly. Self-confessed as not being much of a morning person, if you bring him a coffee at 9am you’ll pretty much gain a friend for life!”
“A director with a difference, Carole is always ready to help in any area of the business, building a fun and forward thinking company that inspires our young team. As the Mother Hen of the company, Carole often puts the miles in hopping between our offices ensuring that The Living Room team are happy and comfortable in their roles. For those lucky enough to know her personally, you’ll know that she’s partial to an ice cold glass of wine!”
“Our financial whizz-kid, Claire keeps The Living Room’s cogs turning behind the scenes! Ensuring landlords get their money and statements, contractors are paid and leading the chase for missed rent. A keen gardener, you’ll find Claire working on her allotment when she finds time away from her busy family life, while she’s also pretty handy at a pub quiz. I know I’d pick her to be on my team!”
“Robin to Claire’s Batman, Adam is part of the rock that is our Accounts team. From an accountancy background, Adam works alongside Claire to make sure that our masses of tenants, landlords and contractors receive a smooth service. After hours, you’ll catch Adam prepping for family-life, getting stuck into a football match with his mates or cursing his luck during a pool session – it’s either the luck or the colour-blindness!”
“Diving head first into the world of digital, Chris deals with all of our email campaigns, website management and social media – keeping you, our important clients, up-to-date with what’s happening near you! When he’s away from his computer, Chris enjoys jamming away on his guitar, keeping fit, and losing his voice following his beloved Swansea City AFC.”
“A happy, focused and passionate director, Jenna loves thinking outside the box to ensure we’re ahead of our competitors and driving forward the company’s ethos, all while striving to achieve unparalleled levels of customer service. Passionate about property and The TLR Group, her role is very varied from HR and Business Development to architectural drawings and project management! In her spare time, she loves a dance or yoga class as well as a good building project!”
“Manning the front line in our Cardiff office is Beth, working tirelessly to make sure that your calls are answered, emails replied to, and cracking the whip on our team of contractors on a daily basis to get your property issues sorted…all while keeping the office in check! Our resident Coca-cola connoisseur, Beth is also a trained make-up artist and likes to practice this outside of work when she can.”
"Polly is one of our dynamic Sales and Lettings negotiators in our Cardiff branch. Matchmaking the perfect tenant for the perfect house is her main role - all while keeping landlords up to date with how they can improve their properties. Outside of the office, Polly loves nothing more than meeting up with friends, a good night out, and a quiet night in with a glass of wine."
"Matt works from our Cardiff branch as a vibrant Sales and Lettings Negotiator. Helping out in all aspects of the business, Matt's main focus is to ensure that properties are filled with the best tenants. Away from work, Matt is a keen tennis players and sports fan while also enjoying a good series - namely Game of Thrones!"
“Cerys works as an apprentice in our Cardiff office learning everything there is to know about lettings bit by bit! She’s an important member of the team, helping out with front line calls and emails and keeping on top of the office’s administrative work. A true Cardiffian, Cerys impressively also works alongside her part-time apprenticeship with us. She loves horror movies, would love to travel to Egypt one day, and hates tomatoes…even ketchup!”
“As branch manager of Swansea I really do a bit of "everything"! Running a forward thinking company which is very different from normal estate agencies certainly keeps me on my toes. Every day I am looking at standards and how we can keep ahead of our competitors. One thing I insist on is laughter in our office. Important man? Yes I am! Out of office hours, looking after my super daughters keeps me busy, although when someone suggests a drink you will see me with a cold beer in hand without a second thought. Something people might not know about me is that I love a bit of poetry!”
"Rhys has been brought into The Living Room as Deputy Manager in our Swansea branch. With previous experience in the industry, in particular Sales, Rhys will be looking to expand our business on the Sales side, all while supporting and managing the Swansea branch on the Lettings side as well. Outside of work, you might find him out on a road trip with his partner, working on his house, or meeting up with his mates for a cheeky beverage!"
“Caitlin is one of our long-serving team members and office encyclopaedia – there really isn’t anything that she doesn’t know! Having been with us for over 5 years, Caitlin now works part time in our Swansea Office focussing on sorting out tenant utility bill queries and general office admin to keep our well-oiled machine running smoothly! In her spare time she likes to show off her creative streak whether it's through house decor or arts and crafts.”
“The first friendly face you’ll see when you enter our office in Swansea, Emma’s role is to make sure that your queries are seen to and allocated to the right people within the office. Answering the masses of emails and calls, Emma certainly pulls the strings within the office!”
“Dan is one of our tireless lettings negotiators, constantly looking to source new business, help our landlords improve their properties, and then ultimately let the houses to fantastic tenants and students. Outside of work, you’ll catch Dan down the pub or planning the next weekend away with the boys!”