We’re The Living Room – a family-run, customer-led, boutique letting agency with a distinct difference. We believe in offering the best service possible to all of our clients – ranging from landlords to tenants and even our trades. You have a choice – and our service is designed to show you that we never forget that.
Quirky, unique office based in Cathays, Cardiff. Knowledgeable, down-to-earth staff ready to answer any and all of your queries. 24/7 telephone support to all tenants in case of emergencies. Spacious seven seater cars providing chauffeur service to prospective tenants on regular and late viewings. Intuitive, streamlined, user friendly website designed and built with our clients in mind.
Customer service. Having been on the other side of the coin, we understand what sort of customer service we would like and felt that there was a niche in the market for a truly all-encompassing landlord service. Letting or selling your home is not just a job for us, and becoming one of our landlords means joining The Living Room’s family. Blood, sweat and tears will go into making sure that your trusted property is rented year upon year.
“A happy, focused and passionate director, Jenna loves thinking outside the box to ensure we’re ahead of our competitors and driving forward the company’s ethos, all while striving to achieve unparalleled levels of customer service. Passionate about property and The TLR Group, her role is very varied from HR and Business Development to architectural drawings and project management! In her spare time, she loves a dance or yoga class as well as a good building project!”
“Our financial whizz-kid, Claire keeps The Living Room’s cogs turning behind the scenes! Ensuring landlords get their money and statements, contractors are paid and leading the chase for missed rent. A keen gardener, you’ll find Claire working on her allotment when she finds time away from her busy family life, while she’s also pretty handy at a pub quiz. I know I’d pick her to be on my team!”
“Diving head first into the world of digital, Chris deals with all of our email campaigns, website management and social media – keeping you, our important clients, up-to-date with what’s happening near you! When he’s away from his computer, Chris enjoys jamming away on his guitar, keeping fit, and losing his voice following his beloved Swansea City AFC.”
"Polly is one of our dynamic Sales and Lettings negotiators in our Cardiff branch. Matchmaking the perfect tenant for the perfect house is her main role - all while keeping landlords up to date with how they can improve their properties. Outside of the office, Polly loves nothing more than meeting up with friends, a good night out, and a quiet night in with a glass of wine."
"Matt works from our Cardiff branch as a vibrant Sales and Lettings Negotiator. Helping out in all aspects of the business, Matt's main focus is to ensure that properties are filled with the best tenants. Away from work, Matt is a keen tennis players and sports fan while also enjoying a good series - namely Game of Thrones!"